You have a right to expect a high standard of medical care from our Practice and we will try at all times to provide the very best care possible within our resources.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and respect other patients and surgery staff.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
Our Practice Charter:
We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.
The care of your health is a partnership between yourself and the Primary Health Care Team.
The success of that partnership depends on an understanding of each other’s needs and co-operation between us.
Our Responsibilities to you:
- You will be treated courteously
- You have a right to confidentiality
- You will be seen the same day if your problem is urgent
- You will be seen by your usual doctor whenever possible
- You will be referred to a consultant when your GP thinks it necessary
Your Responsibilities to us:
- Please treat all surgery staff with respect
- Do not ask for information about anyone other than yourself
- Only request an urgent appointment if appropriate
- Please cancel your appointment if you are unable to attend
- Only request a home visit if you are too ill to attend the surgery
- Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.